Log IT Service Requests
Track who submitted the request, what the issue is, priority level, and time submitted.
Upgrade to an IT Service Management App
Download the free IT Service Management Template app to track tickets, assign technicians, and manage service workflows in real time with full visibility and control.
Assign Technicians and Deadlines
Delegate tasks to the right team member and track progress through resolution.
Prioritize Urgent Issues
Flag high-priority tickets and ensure SLAs are met with built-in status tracking.
Maintain a Service History
Keep a searchable log of past requests, fixes, and technician responses.
Why Do You Need an ITSM App?
Real-Time Ticket Dashboard
Monitor all open, pending, and resolved tickets from one central dashboard.
Technician Assignment & Workflow
Assign tickets to IT staff and track resolution time and comments.
Category & Priority Filters
Sort by issue type, department, priority, or requestor.
Asset & Device Logging
Include hardware IDs or software issues tied to the request.
Internal Notes & Status Updates
Collaborate with your team and update ticket progress in real time.
Reporting & Analytics
Track ticket volume, response time, and resolution rates to improve IT operations.
