Log Support Tickets
Track who submitted the request, the issue description, submission date, and urgency level.
Upgrade to a Helpdesk Ticketing App
Download the free Helpdesk Template app to manage tickets, assign agents, and track resolution times in real time — with dashboards, filters, and status updates.
Monitor Ticket Status
Track tickets from open to resolved, with fields for in progress, escalated, or closed.
Assign Agents and Priorities
Delegate issues to team members and flag urgent requests for faster handling.
Keep a Full Support History
Maintain a searchable log of all support activity for audits or process improvement.
Why Do You Need a Helpdesk App?
Central Ticket Dashboard
See all open, pending, and closed tickets in one place.
Status & SLA Tracking
Monitor resolution times, overdue tickets, and SLA compliance.
Multi-Agent Assignment
Assign support staff to tickets and update progress collaboratively.
Custom Issue Categories
Tag tickets by type (technical, billing, access, etc.) for easier triage.
Internal Notes & Updates
Add notes, solutions, or follow-up reminders directly within each ticket.
Exportable Reports
Generate reports for support volume, agent performance, or recurring issues.
